Order Issues FAQs
How do I cancel an order?
If your order was just placed, please email us at [email protected] as soon as possible to request a cancellation. We’ll reach out to our warehouse ASAP and do our best to grab that from the shipping truck for you!
How do I update my shipping address on an order that is processed?
If your order is heading to the wrong place, please email us at [email protected] as soon as possible. We’ll do our best to get your address updated.
How do I edit an order that is processed?
As long as your order has not yet been packed, we’re generally able to make changes for you. Please email us at [email protected] with your request and we’ll do our best to make it happen for you.
How do I track my order?
Just head here! You’ll need your order number and email address.
My tracking link hasn’t updated yet. Why?
If you just received your tracking link, don’t worry. Links can take up to 24 hours to update with information. Give it a day, then have a look. If it’s been a couple of days with no movement, email us at [email protected] and we’ll help track down that package.
I never received a shipping confirmation email or tracking information.
First things first: check your spam folder. (And then never send us there again because we love you.) If you still can’t find it, email us at [email protected] with your order number. We’ll help you locate your products and give you an ETA on their arrival.
My order never arrived.
Those pesky supplements. No need to fret though – just email us at [email protected] with your order number. We’ll track them down for you and make everything right in the world – we’ve got your back.
My product arrived broken or in poor shape.
Curses! Sometimes our products go for a wild ride on their way across the country and things go awry. Allow us to make it right for you. Please simply send us an email at [email protected] Please include your order number, a description of what happened, photos of the damage, along with a video of unboxing. We will escalate the concern and review your request. However, Foresta Organics reserves full right to accept or deny a request without stating any reason.